Card charges

[RM1Dagger]

Purchased three season tickets by debit card for which I was charged £1.50 on each. I think it's a piss take as it is to charge for a debit card purchase but for EACH ticket. I know it does state on the application but I know for a fact the person in the ticket office has waived it on a previous occasion and I think I paid £1.50 once for the whole transaction. Anyway, I know it's​ not a fortune but having spent £450 it's the principle and I'm not even sure why a debit card payment attracts a charge.

[Daggernewbie]

Purchased three season tickets by debit card for which I was charged £1.50 on each. I think it's a piss take as it is to charge for a debit card purchase but for EACH ticket. I know it does state on the application but I know for a fact the person in the ticket office has waived it on a previous occasion and I think I paid £1.50 once for the whole transaction. Anyway, I know it's​ not a fortune but having spent £450 it's the principle and I'm not even sure why a debit card payment attracts a charge.

I only paid £1.50 for two season tickets seeing it`s only one transaction you should only pay one charge.

[RM1Dagger]

Thanks, I've tweeted the club but they never get back- I'll email them

[mickeyblue]

it's 1.50 per transaction
it should come up with 3 different transactions on your statement

still wrong tho. I got charged 3 aswell

[dagger4eva]

I got mine earlier and I paid cash BUT it did actually cross my mind earlier why there was such a charge.

And before some fart arsed excuse is given, for a fact you can use a debit card behind the clubhouse bar (subject to a minimum spend of £10) and there is no additional charge.

So not sure how a more substantial transaction could possibly warrant one..

[Auntie Merge]

I'm not sure why there is a transaction charge on a season ticket via debit or credit card.

If anything the cost of these things should absorb any charges, so that you are not paying extra.

For instance, in my business a lot of people pay me via pay pal. I used to charge them a premium for doing so but realised how Mickey Mouse this looked. Instead I put up all my fees by a few quid, so if they choose to pay via PayPal I don't lose out, and I make a few extra quid on those who pay via other means. It is more professional and efficient; something I hope the club will start to be.

[RM1Dagger]

Ryan Air and the like were told they had to do something similar a few years back- include the fee in the headline price so the punter doesn't get a nasty surprise. I still think they make a charger albeit a lesser one. But imagine making a sizeable purchase in a shop like a TV for example only to be told there's a charge for a debit card!?

[Daggernewbie]

I got mine earlier and I paid cash BUT it did actually cross my mind earlier why there was such a charge.

And before some fart arsed excuse is given, for a fact you can use a debit card behind the clubhouse bar (subject to a minimum spend of £10) and there is no additional charge.

So not sure how a more substantial transaction could possibly warrant one..

Was going to give you a fart arsed response but can`t be bothered :D

[BB-Dagger]

The fact is that some companies charge for credit card payments because of the card companies charges, I was under the impression that these charges were being phased out but it doesn't appear to be happening very quickly!
As for debit card charges.... every time you make an on line payment or in a shop they never ever charge for debit cards.
D&R are the only place I have ever encountered this, when I bought my season ticket a few weeks ago I questioned that it must be an error but was told no! if it wasn't for the fact that the early bird was so cheap I would have returned with the cash.

[Diggerthedog]

Its a processing fee the club get for processing through the credit card company, its very common place. Normally if remote it also involves some insurance so the club are covered if someone tries to charge back the transaction.

If the club were to swallow the fee then your looking at 700 x £1.50, not a great amount but it is to a club of our size.

[Alan]

Usually banks change vendors a fixed amount per transaction on a debit card, whereas they charge a percentage on credit card transactions. As the debit card price is usually pennies, businesses tend to absorb the cost whilst some businesses selling high value items e.g. Holidays, pass on the cost of processing.

£1.50 per debit card transaction sounds very steep, you would hope the club are not adding a profit element in.

[The Romford Dagger]

Its a processing fee the club get for processing through the credit card company, its very common place. Normally if remote it also involves some insurance so the club are covered if someone tries to charge back the transaction.

If the club were to swallow the fee then your looking at 700 x £1.50, not a great amount but it is to a club of our size.

Shouldn't be 3 separate fees though should it

[BB-Dagger]

Banks do not charge a debit card fee, at least that's what I'm told by a bank employee I know

[Mike the Dagger]

Banks do not charge a debit card fee, at least that's what I'm told by a bank employee I know

I think you will find it depends on your card acquirer.

There is most definitely a cost to the club of having the facility to take card transactions. While £1.50 is pretty hefty, it's not that unusual in the world of ticketing for sports and music etc.

If you don't like it, pay by cheque or cash.

[Auntie Merge]

Banks do not charge a debit card fee, at least that's what I'm told by a bank employee I know

I think you will find it depends on your card acquirer.

There is most definitely a cost to the club of having the facility to take card transactions. While £1.50 is pretty hefty, it's not that unusual in the world of ticketing for sports and music etc.

If you don't like it, pay by cheque or cash.

It appears you've been taking lessons from the Steve Thompson school of customer service