Actually I am the Secretary mate but i tell you one thing I would never turn a deaf un to any continued complaint.ThatRoundThing wrote: ↑Wed Oct 17, 2018 1:37 pm I know the topic of poor draught beer is discussed every season. I have complained on occasions to those at the top and have been fobbed off with “our beer is fine, I drink it”
I know Sussex is a steward at his local club and serves a fine pint and has spoken before about cellar maintenance, pipe cleaning, magnets on the pipes etc.
I have been speaking to two local landlords and both their answers were that if pipes are being cleaned and maintained then the problem is probably the slow turnover of draught beer sales.
Some of our kegs are being opened and then not being used for maybe 2/3 weeks and then beer is being attempted to be sold that had gone off in the kegs.
I know of a few lower league clubs that once served only bottled or canned beers because of that problem.
If I had only half the complaints that I have heard on here I would have had the brewery in a long time ago and had Members /Customers present to tell them exactly what issues they have.
Trouble is the power you have over any brewery /supplier depends,on how dependent you are to them. One thing I have always avoided is being in hoch to them They have offered me and my organisation fantastic sums of money over the years but have always resisted the temptation as if you owe money to them based on the barrallage then they have you neatly tied up and your freedom to say enough is enough we are going elsewhere is severely restricted.
Being free of tie should give you a distinct advantage in what is a very difficult market place , been involved in it over 30 years and my experiance tells me the minute you have any negative comments about the beer you listen and involve those you rely on to prosper to help identify the problem and act without hesitation. You see the old adage of the customer is always right is as true as it has ever been .